A workshop for customer success teams
Art of the Next Question
Great CSMs fix things fast. The best ones ask the next question first.
Let's Talk"Hands-down our favorite session of our two-day summit."
-Suzanne Orzech, CS Enablement at Klaviyo
-Suzanne Orzech, CS Enablement at Klaviyo
Come ready to participate
Not a sales training. Unlike any workshop your team has done.
In person and fully interactive, led by Jami Zakem and Bethany Hart, two CS leaders who've built and scaled the function themselves.
Built for kickoffs, summits and offsites.
Keynote
45-60 min
Kickoff main stage, full GTM team
Half-Day Workshop
3.5 hours
CS Summits, retreats and offsites
Leader Lab (add on)
60-90 min
CS manager coaching using AI insights
If this sounds like your team, you're in good company.
The good news: asking the next question is a learnable skill, not a personality trait. We teach your team how. And they'll be using it on customer calls the very next day.
01
CSMs hear a request and jump straight to the fix.
02
Churn shows up as a surprise, after it's too late to act.
03
Expansion is sitting in accounts, and nobody asks about it.
04
CS now owns renewal and expansion, and the stakes are higher.
The good news: asking the next question is a learnable skill, not a personality trait. We teach your team how. And they'll be using it on customer calls the very next day.
WHAT THEY'LL LEARN
A new lens for every customer conversation.
01
Curiosity
Spotting the blind spots and assumptions we bring into every conversation.
02
Coaching vs. consulting
Knowing which mode the moment calls for, and having both ready.
03
Hands-on practice
Built around your team's customers, calls and challenges.
04
Your customer journey
Putting it to work at every milestone, from onboarding to renewal.