If you're bringing everyone together, make it worth it.
Offsites, summits, leadership retreats and sales kickoffs are a real investment. Give your team an experience that people will remember—and tools they’ll actually use.
What does your team need right now?
The Art of the Next Question
Customer Success has become a commercial role. But most CSMs weren’t trained for it. They’re increasingly accountable for retention, expansion, and revenue, while much of their training has focused on product expertise and project management. The Art of the Next Question builds the skill they’re missing: discovery. CSMs learn to stay curious longer, uncover what really matters, and ask the questions that surface risk and opportunity before jumping to a solution.
Audience: Customer Success and post-sales teams.
Manager Essentials
Great individual contributors get promoted into management every day without ever being taught how to manage. Suddenly they’re responsible for setting expectations, giving feedback, developing people, and creating a high-performing team—and they’re often figuring it out as they go. Manager Essentials gives new and developing managers the practical foundations they need to lead well, with tools they can immediately put to work with their teams.
Audience: New & developing managers
Navigating Change
Change may be constant, but that doesn’t mean people are good at navigating it. Uncertainty can quickly turn into distraction, resistance, and anxiety—making it harder for people to stay focused and do their best work. Navigating Change helps people understand how they respond to change and gives them practical tools to move through uncertainty. Leaders also learn how to help their teams navigate change while they’re experiencing it themselves.
Audience: Teams, leaders or company-wide
Courageous Communicator™
The conversations that matter most are often the ones people avoid. When something feels uncomfortable—giving difficult feedback, addressing tension, or working through disagreement—it’s easy to delay the conversation or handle it poorly. Courageous Communicator™ gives people a practical way to approach difficult conversations with greater clarity and confidence—speaking candidly, listening with curiosity, and working through disagreement without sacrificing the relationship.
Audience: Teams, leaders or company-wide
Courageous Communicator™ was created by Jenna Buffaloe. Jami Zakem is a certified facilitator.
Come ready to participate.
My workshops are highly interactive by design. At the start, I ask everyone to commit to being fully present—because the best learning happens when people are actually in it together.
Expect new ideas and concepts that change how you think, along with questions, discussion, real scenarios, breakout sessions, role play, reflection, and plenty of laughter. You’ll do some thinking about yourself, practice new skills, and leave with language and tools you can keep using back at work.
Learning together builds connection, too. You’ll leave with new skills, shared language, and a better understanding of the people you work with.
Workshops that stick.
A few recent engagements
Klaviyo
The Art of the Next Question was the highest-rated session at Klaviyo’s CS Summit, delivered to approximately 90 Enterprise CSMs.
OpenAI
Delivered Manager Essentials for 25 OpenAI people managers, focused on foundational management skills and a shared approach to leading teams.
Everlaw
Designed and facilitated two days of programming for Everlaw’s Manager Offsite, covering trust, effective 1:1s and team meetings, high-performing teams, and creating a culture of feedback.
TaskRabbit
Facilitated Courageous Communicator™ for TaskRabbit’s leadership team. The CEO then asked to make the program available to every employee.
Case studies
A Strategic Approach to Managerial Excellence and Culture Change
Leading Learning and Development or People teams? Learn from Alex’s strategy to transform untrained managers and uplift company culture, resulting in increased managerial confidence, a happier workforce, and a lasting cultural impact.