What Clients Say
The best measure of my work is what changes for the people and teams I work with.
“I've made two C-suite transitions with Jami in my corner — from VP to Chief Customer Officer, then to Chief Revenue Officer during one of the most difficult business environments of the past decade. Each time, she helped me navigate not just the organizational complexity but the personal demands of stepping into a role I'd never done before. I've worked with a lot of coaches. Jami is the only one I've kept coming back to.”
Rosie Roca
Executive coaching client
“Jami is a true unicorn in the field—exceptional as both a leadership coach and a top CS expert. Her unparalleled expertise brings tremendous value, drawn from real-world experience and insightful consultancy.”
Lyndsay Erickson
Customer Success executive
Executive Coaching
Practical perspective and a trusted thought partner for the decisions that matter.
“Jami is a strategic force. Her deep context accelerates problem-solving, turning weeks of research into impactful hours. As a trusted, unbiased third-party, she challenges your thinking in the most constructive ways, genuinely invested in both personal and company success.”
Brett Eisenhart
Executive coaching client
“Working with Jami gave me the clarity and confidence I needed during a big inflection point in our business. She gave me clear tools to grow and engage deeper with our talented team and helped me map a clear view of where I wanted to take the business in the short and long term.”
Grace Kraaijvanger
Founder
Customer Success Advising
Building customer organizations with clarity, structure, and a plan for growth.
“Jami helped us determine a best in class approach to launching a CS program. Her dedication to connecting like businesses was instrumental in informing our understanding of the different flavors of customer success, which ultimately shaped our strategy and team startup approach.”
Hayfa Aboukier
Customer Success leader
“Jami's unique blend of executive experience and empathy set her apart. She's helped me from the ground up, from mapping my organization and defining new roles to elevating my voice and soft skills.”
Connor Ashenbrucker
Customer Success leader
Workshops & Leadership Development
Interactive learning that changes how people lead, communicate, and work together.
“Jami is professional, approachable and highly passionate about her work. She dedicates her time and energy to developing leadership teams to their fullest potential. She gave our leaders the tools to develop their teams in engaging and exciting ways.”
Stacy Brown-Philpot
Business executive
“Working with Jami supercharges your leadership team's skills. During a period of significant company and industry evolution, her "Leading Through Change" workshop equipped my leaders with the knowledge, confidence, and tools to effectively drive necessary changes, aligning with our core values.”
Paul Liebman
Customer Success leader
“Jami’s programs are invaluable for upholding our ‘People First’ core value. Employees have communicated that her Courageous Communicator framework gives us the confidence to tackle tough conversations, relieving unnecessary stress. Through Jami’s Manager Essentials and advanced training, our managers gain the tools and experience to build strong relationships and drive effective communication, which contributes to a healthier, happier, and more productive work environment for everyone. Most impressively, our employee engagement scores have increased by double digits year over year.”
Suzanne Bonotto
People executive
“We love Jami! She's both highly effective and gets rave reviews from our managers. Her off-the-shelf content is terrific, and she's also created tailored content specific to our needs.”
Leah Fine
People executive
Let's talk about what's possible for you or your team.
Let's TalkOr email me directly at jami@zakemconsulting.com